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About

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Do not sell or share my personal information

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FAQ

CANCELLATION AND RETURN OF ORDERS

Is possible to cancel the order only if it has not yet been processed, meaning it is still marked as "in progress" Please see all the terms and conditions of sale here. If payment has already been made at the time of order cancellation, please contact Mia's customer service to request a refund.

It is not possible to cancel an order that is "in shipment." For more details, please contact customer service or email the following address: support@miacosmetics.it.

COSTS AND SHIPPING OF MY ORDERS

Upon confirmation of the shipment you will receive an email with a link to the tracking page.

The cost of shipping varies depending on the size and weight of the package and will be indicated at the time of order confirmation. Orders over € 79.90 in Italy and € 179.90 in Austria, France, Germany and Spain benefit from free shipping. You can view the shipping costs by country in the "Shipments" section.

Delivery times are 24 / 48h from the date of shipment in Italy and from 3 to 7 days in Austria, France, Germany and Spain, barring unforeseen events. No deliveries are made on Saturdays, Sundays or public holidays. Times may be longer for deliveries to remote areas or islands.

No, it is not essential. However, registration gives you the right to exclusive benefits.

If you have received a damaged package remember to keep the box and the products as we may need to ask you for a few more details. If, on the other hand, you have found that one or more products have a lack of non-conformity, please indicate the specific problem to allow us to carry out the appropriate checks. As soon as we receive your report, we will contact you ASAP to agree on a refund method.

Have you received products other than those you ordered or is your package incomplete? Write us specifying the following information: - Order code - Name of incorrect / missing products. This will allow us to carry out the appropriate checks. Once this check has been carried out, we will contact you and agree on the refund procedure with you.

Equestro's privacy policy is available for consultation at any time on the link.

You can request delivery to a residential or business address as indicated when placing your order. Deliveries occur during business hours from Monday to Friday, excluding holidays.

You will receive a confirmation email as soon as your order leaves our warehouse. It is necessary that someone is present at the place of delivery to receive the order and sign the related documentation; if no one is present at the delivery address, two more delivery attempts will be made and in the event of a negative outcome, the shipper will forward the order to the local warehouse where it will remain for a maximum of 5 working days before returning to our warehouse. For more information, contact Equestro customer service by filling out the form.

It is never possible to purchase and ship from different countries. It is possible only within the same country.

PAYMENTS

Orders placed online can be paid for by credit cards, debit cards or PayPal. We accept MasterCard and Visa cards. The amount will not be charged until your order is ready for shipment. The charge will be made in the same currency as the prices displayed on the site.

Yes, the site is an initiative of Equestro managed in collaboration with B2X S.r.l.
Buy confidently, we have applied all the necessary measures to guarantee your safety.